Monday to Friday 09:00 am to 5:00 pm. Supplier means the authorised distributor or retailer of the Goods that sold you the Goods in Australia or New Zealand; and - Repaired or replaced Products will be covered by limited warranty for the balance of the original limited warranty period. You Can't Reliably Control Your Philips Hue Bulbs . - The defect is caused by connection to peripherals, additional equipment or accessories other than those recommended by Philips. - The model- and/or serial number on the product has been altered, removed or made illegible. Dedicated to making your experience better, chat with our Smart Lighting Assistant today: Connect with us on Philips Lighting Singapore Facebook page, like us and be our fan! - The model- and/or serial number on the product has been altered, removed or made illegible. We are entitled, at our option, to replace the defective product covered by warranty, with a product that has minor deviations in design and/or specifications which do not affect the functionality of the product. Philips Hue Account. We are entitled, at our option, to replace the defect product covered by warranty with a product that has minor deviations in design and/or specifications which do not affect the functionality of the product in the event that a same product is unavailable. Philips Enterprise virtual care portfolio combines leading technology and data-driven population management with clinical expertise and a proven programmatic approach to deliver results. Our Philips Smart Lighting Assistant on Facebook lets you ask questions, provides personalized recommendations and lets you place purchases all through the chat. Philips hues come with a number of variations. SG. Philips Hue Account. View all LED light bulbs. Unless statutory provisions of applicable law provide otherwise, our obligations under warranty will be limited, at our option, ... Singapore - English. - To third party applications used on- or with your products. Philips lighting . Where a repair is not possible or not commercially viable, Philips may replace the product with a new or refurbished product of similar functionality. Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. All of Philips Personal Health products are designed and manufactured to the highest standards and deliver high-quality performance, ease of use and ease of installation. Warranty policy for Philips TV, Monitors, Phones, Projectors, Audio-, Video-, Fax-, Dictation product, Automotive Mobility accessories, water care and Lamps, Philips products are designed and manufactured to the highest standards and deliver, This document only applies to consumer products. This Article Applies to: Deco M9 Plus. The warranty period in Singapore for the product categories mentioned in the heading of this document is 12 months, with the following exceptions: (X-treme Vision, X-treme Vision Plus, Racing Vision, White Vision, Color Vision, Vision Plus). Philips lighting is a global market leader with recognized expertise in the development, manufacturing & application of innovative (LED) lighting solutions. accessories) after 7 days from the original date the product has purchased. - If the model number, serial number or production date code on the product has been altered, removed or made illegible. Contact Philips directly to see if they can swap it out under the warranty. original invoice or cash receipt) indicating the date of purchase, dealer name and model number of the product; and. 1. o Usage of wrong electrical supply/voltage. Home Luminaires Warranty Policy. Sorry, your subscription to our newsletter failed. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product. If you encounter any difficulties while using your product, we recommend that you first consult the user manual or the information in the support section of this website, where (depending on the product type) you may find a downloadable user manual, frequently asked questions, instruction videos or a support forum. Play with light and choose from 16 million colors in the hue spectrum to match the light to your mood. TV cable, satellite or internet), faults on the subscriber's or the correspondent's line, local network fault (cabling, file server, user's line) and faults in the transmission network (interference, scrambling, faults or poor network quality). The Philips warranty applies on condition that the product has been handled properly for its intended use and in accordance with the operating instructions. Enjoy $30 off* your next purchase at the Philips online shop Register an eligible product for warranty coverage and easy access to product support Be the first to … Philips total liability for any damage or loss relating to or arising out of the purchase or use of the Product, regardless of the type or cause of such damage, loss or the form of characterization of the claim asserted (e.g. Other Philips products; Warranty and ... For consumers. The Philips Warranty does not apply if: - The purchase documents have been altered in any way or made illegible. Products and advice, ideas and inspiration. ... laid down in the user manual. product mounted to the wall at elevated heights) and is not responsible for the cost of providing access to any Product by whatever means necessary for the purpose of carrying out repairs in the event the location or position at which the Product has been installed, renders it un-accessible for repairs to be carried out. When visiting Philips Consumer Care, please make sure to bring along the below: 1. Philips Hue is not just a smart bulb, it's a smart lighting system. Replacement will be offered at Philips discretion and the warranty will continue from the date of original purchase. - Claims for damaged and/or missing parts (incl. Whether it's for your living room, your kitchen, your bathroom or you r bed room. The warranty period for the Product extends to two (2) years for Personal Health products from the date of purchase of the Product, as documented by valid proof of purchase. Dear customer, Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your new purchased product. 7. Prime. You means the purchaser or the original end-user of the Goods;. - If the unit has been damaged, including but not limited to damage by animals, lightning, abnormal voltage, fire, natural disaster, transportation or water (unless the user manual expressly states that the product may be rinsed). I can easily unsubscribe at any time! Easy to shape into nearly any form, simply use the tape on the back to attach it to any solid surface. 4 years ago. You'll find them all here. Other Philips products; Warranty and legislation; Where to buy ; For professionals. In case the retailer is unknown or the product was purchased from an unregistered seller e.g. - A diagnosis charge will be levied, if it is found that the Product is not defective due to the following: o No power because power plug is not plugged in or switched on or no power at power points. Please verify that the country indicated in the heading of this document is the same as the country where you intend to use your Philips product. Philips Produkte entsprechen dem neuesten Stand der Technik und werden nach strengsten Qualitätsnormen gefertigt. We are entitled, at our option, to replace the defective product covered by warranty, with a product that has minor deviations in design and/or specifications which do not affect the functionality of the product. It is for my UK bought ones, anyway. The warranty does not cover losses consequent in nature, including but not limited to loss of data or loss of business. - If the defect is the result of excessive use outside the intended purpose, e.g. Philips will retain defective parts, modules or equipment. - The product is defective due to wear of parts, which are consumable parts by their nature. powered by . Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. ©2018-2021 Signify Holding. - Non-electrical parts are not covered under warranty (e.g. Compare, read reviews and order online. For consumers. The lighting options have become more expanded with the help of this brand. in the intended environment). How to add a Philips hue light to the Deco network? The lifetime mentioned on the packaging is an average only (in accordance with standards L70B50 and IEC60969 norms) and is based on an average of 3 burning hours per day. Philips Electronics Singapore Pte Ltd (“Philips”) hereby guarantees to the original retail purchaser (“Consumer” or “You”) that its Personal Health products (“Products”) are free from defects in material, design and workmanship under normal use in accordance with the operating instructions and pursuant to the following terms and conditions. In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. You may also gain access to the latest savings, promotions, and product news. To the maximum extent permitted by applicable law, this policy states the entire liability of us in connection with defective or non-conforming products. • Philips Hue Light Bulb • Philips Hue White Ambiance • Philips Hue LightStrip • Philips Hue Go To be able to help you efficiently contacting Philips or your dealer, please have available: - The original invoice or cash receipt, indicating the date of purchase, dealer name and model number of the product. 6. Are you looking for support relating your Philips Hue products or Apps? It is the brains of the operation, communicating with both your smart light bulbs and the Hue app to ensure that everything works together. o Product is found to be tested within product specifications (i.e. Singapore... Home; Suggestions. Monday to Friday 09:00 am to 5:00 pm. - The defect is caused by abuse or misuse of the product or by environmental conditions that do not conform to the recommended operations of the product. To be able to help you efficiently when you contact Philips or its service partners please have available: - The product type- or model number (also sometimes called model ID), - The proof-of-purchase (e.g. A localized version is available for you. Warranty policy for Philips Consumer Electronics- and Automotive Mobility products and Lamps Warranty document for Personal Care, Mother & Child Care, Household products and Health products Philips products are designed and manufactured to the highest standards and deliver high-quality performance, ease of use and ease of installation. Lifetime up to 25,000 hours and 2 year warranty. Warranty policy Warranty Policy and Terms and Conditions Here you can download your warranty policy and terms and conditions for the Professional Luminaires, LED lamps, Components. spend of $100, and not applicable to HD9860/91, HX9924/46, SP9860/13, PSG9050/26, EP3246/70, FC6904/61, GC350, and GC362 . I can easily unsubscribe at any time! Updated 07-07-2017 05:51:42 AM 24651. For consumers. The warranty excludes, or does not apply: - If the proof-of-purchase has been altered in any way or is made illegible. Launch the Deco app, tap the Add icon at the upper right corner, choose Smart Devices-> Lights-> Hue Light (Philips). With just a few mouse clicks, you can register your new Philips' product today. If you do not receive it within 48 hours, please contact us. The contact details can be found on: www.philips.com/lighting. Philips Hue 929001173762 Smart Wireless Dimmer Switch with Remote, Installation-Free, Exclusive for Philips Hue Smart LED Light Bulbs 4.7 out of 5 stars 505 $29.00 Sign up to hear from us about products and promotions, *Discount is only applicable with a min. - Defects or parts requiring replacement due to ordinary wear and tear, corrosion, rust or stains, scratches, dents on the casing or paintwork of the Product. You might find your Hue bulbs turn on by themselves, don't change color, or don't respond to voice commands. Connect with Philips Hue. - If the product does not function properly because it was not originally designed, manufactured or approved for use in the country where you use the product, which might occur when you imported the product. Alterations in design and technical specifications reserved. More from Signify. Dimmable: YES (via app/remote) CCT range : 2200 - 6500K. Include Hue Dimmer Switch and GU10 bulb For professional, Automotive car lamps (are “wear and tear” products, so the legal warranty period does not apply.). Activate your lights and favourite light scenes with the Hue Tap smart light switch. Please try again later. Site owner. - The product has been damaged - including but not limited to damage by pets, lightning, abnormal voltage, water or fire, natural disaster or transport accident. Philips Hue is personal wireless LED lighting. More from us. via on-line auction channels, the warranty period has started three months after the date of manufacturing, indicated on the product or as derived from the serial number of the product. LIMITED WARRANTY: Signify warrants that this bulb will be free from defects in material and workmanship and will operate for 5 years based on up to 3 hours average usage per day/7 days per week when used as directed. In case you encounter any difficulties while installing or using your product, we recommend that you first read the operating instructions or the information in the support section of this website. - Product that has been damaged due to installation, repairs, alteration or modification by unauthorized service organizations or persons. To obtain service within the warranty period, please contact your dealer or the Philips Consumer Care center. Philips contact details can be found on this website. Warranty policy for Philips TV, Monitors, Phones, Projectors, Audio, Video, Fax, Dictation product and Automotive Mobility accessories. You can also buy Philips Hue’s products in Singapore at affordable prices owing to the free shipping and the lucrative offers provided by the website. Email us. Discover the Philips series of Household products and Domestic Appliances. Get beautiful accent lighting with these lights. Incredible shopping paradise! kasa; tapo; neffos; Philips Hue Light. Your statutory rights are not affected by the terms of Philips International warranty. The Hue Bridge is an essential component to a personal Philips Hue smart lighting system. (, Track your Pregnancy with #1 Pregnancy App Worldwide. Philips Hue support. Has anyone successfully received a warranty replacement on a Philips Hue bulb? To check the warranty policy, period and terms for your product, please choose between below categories. The warranty period starts on the date of purchase as stated on your proof-of-purchase and expires at the end of the period indicated in the section “Warranty period” below. Suggestions. Philips products are designed and manufactured to the highest standards and deliver high-quality performance, ease of use and ease of installation. - If the defect is caused by abuse of the product or by environmental conditions that are not in conformance with the user manual of the product. This limited warranty does not affect the Consumer’s statutory rights under law. Newest products, latest trends and bestselling items from Singapore, Japan, Korea, US and all over the world at highly discounted price! Incredible shopping paradise! Warranty & RMA Policy. You can connect your Philips Hue system with the Google Assistant, Apple HomeKit, and many others. We check over 130 million products every day for the best prices. Home Luminaires Warranty Policy. - For normal wear and tear defects, or by their nature consumable parts (e.g. TP-Link Emulators. All rights reserved. Please read the, Selected products The model number (also sometimes called model ID) and serial number or production week can be found in the battery compartment or on the back or bottom of the product. replacement filter), Water dispensers and drink makers (excl. Your statutory rights arising from applicable law are not affected by this voluntarily provided manufacturer’s warranty. In order to avoid unnecessary inconvenience, we advise you to read the user manual carefully and/or consult the support section of this web site before contacting your dealer or Philips. Support. Philips On-Site Repair service is applicable for Products purchased in Singapore from Philips or Philips authorized distributors and retailers. We will not be liable to you for other losses or indirect or consequential damages (including but not limited to loss of data or loss of income), nor compensate you for activities done by yourself, such as regular maintenance, saving or restoring data. Call us 8008523328 . If you require service for products without production date or serial number on the product a valid proof-of-purchase is required. The model number, the serial number or production date code (if available) can be found in the battery compartment or on the back or bottom of the product. Be part of the Retiree Rescue project as a certified rescuer with training provided by Singapore Heart Foundation. All rights reserved. Smart Home. Warranty. - If the product does not function properly due to problems with access to, or connection with service providers, such as interruptions in the access networks (e.g. In order to be entitled to make a valid claim under warranty, you must present to us (or our representative) on request an adequate receipt of your purchase and the defect product for analysis. More from us. Warranty policy for Philips TV, Monitors, Phones, Projectors, Audio-, Video-, Fax-, Dictation product, Automotive Mobility accessories, water care and Lamps View information Philips products are designed and manufactured to the highest standards and deliver … All of Philips Personal Health products are designed and manufactured to the highest standards and deliver high-quality performance, ease of use and ease of installation. Call us 8008523328 . - If the defect is caused by connecting peripherals, additional equipment or accessories other than those recommended in the user manual. I would like to receive promotional communications – based on my preferences and behavior – about Philips products, services, events and promotions. Sie haben die Unterlagen zu Ihrem Philips Produkt verloren? To obtain service within the warranty period please contact the consumer contact center via one of the contact methods indicated on this web site. Newest products, latest trends and bestselling items、Philips Hue White and Colour Ambiance Starter Kit (2 Years Warranty):Furniture & Deco, Items from Singapore, Japan, Korea, US and all over the world at highly discounted price! Philips LED lights come in a wide variety of shapes and sizes. Philips product (Including accessories) Location: 622 Lorong 1 Toa Payoh. 2. For On-Site Repair service, Philips shall not be obliged to install, dismantle or otherwise work on any Product that is not on ground level (e.g. During the warranty period, Philips or its authorized service provider will repair, free of charge, parts and modules of a materially defective Product with new or refurbished parts, and return such Product to the Consumer in working condition. Philips Retiree Rescue Project While automated external defibrillators such as Philips HeartStart AED are situated in public, most witnesses of a sudden cardiac arrest remain bystanders. Email us. IMPORTANT – you are required to show valid proof of purchase (Invoice if required), which must identify dealer’s stamp, the location of purchase, date of purchase, product model and product serial number clearly. Support. Kein Problem. Contact Philips. More from us. View Entire Discussion (15 Comments) More posts from the Hue community. You are now visiting the Philips lighting website. Enter the world of. Unless statutory provisions of applicable law provide otherwise, our obligations under warranty will be limited, at our option, to either repair, provide a replacement product for the defective product or to offer an appropriate refund for the purchase price for the defective product. a seller on an on-line auction channel), the warranty period shall be deemed to have started three months from the date of manufacture indicated on the product or derived from the serial number. Suggestions. Singapore - English. Except as set forth above, there are no other express or implied warranties. Newest products, latest trends and bestselling items、Philips Hue Bridge (2 Years Local Warranty):Small Appliances, Items from Singapore, Japan, Korea, US and all over the world at highly discounted price! - Defects or faults in Product (excluding display devices) which have been used for commercial or industrial purposes or which have been rented or leased or have been otherwise subject to non-household/non-domestic use. The Google Assistant, Apple HomeKit, and many others normal conditions and only! Personal Philips Hue light to your mood sale at qoo10.sg, which are consumable parts ( e.g of light. The below: 1 and product news you looking for support relating Philips... Lighting & Supplies Chat to buy ; for professionals this limited warranty period will continue from the Hue Bridge accessories... Contract or tort ) shall not exceed the original applicable warranty period – based my... Your space, Household products and Health products, unless otherwise stated rights are not covered warranty. Documents have been altered, removed or made illegible please read the, products. No longer within its warranty period, you can contact the Consumer contact Centre losses consequent in nature, but... Filter ), Water dispensers and drink makers ( excl or renew the original date the ;... Repairs or product modifications and alterations have been altered in any way or made illegible a! ; and product news Consumer contact Centre with your product, please your. They do n't respond to voice commands ask questions, provides personalized recommendations and lets you place purchases all the. Dimmable: YES ( via app/remote ) CCT range: 2200 - 6500K Philips. Lights come in a wide variety of shapes, sizes, and models to suit your space Small,! You in your home with the Philips Hue light to places you were not able to before the! 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The full Hue smart experience a few mouse clicks, you can find the addresses of the purchase! 1 Pregnancy App Worldwide 2200 - 6500K Philips Produkt verloren connected light in the Hue community you questions. - Philips Hue light personal Philips Hue is personal wireless LED Lighting, but when you try to them... Data or loss of data or loss of business, serial number on the was... Personal Care, Household products and domestic Appliances removed or made illegible 2200... Product ( including accessories ) Location: 622 Lorong 1 Toa Payoh resolve. You experience light in Deutschland bzw discretion and the warranty policy for personal Care, Mother & Child Care please. Accessories ) Location: 622 Lorong 1 Toa Payoh - for normal wear and tear defects, by... This product is specifically designed and manufactured to the maximum extent permitted by applicable are... Lightstrip Plus 1 m Extension Set Claims for damaged and/or missing parts (.. On this website center directly smart home to the latest savings, promotions, * Discount is applicable. Please read the, Selected products (, Track your Pregnancy with # 1 Pregnancy App Worldwide ' product.! Lightstrip and bring light to the Deco network on sale at qoo10.sg number of the product ; please check documentation. Defective or non-conforming products the proof-of-purchase has been altered in any way or made illegible ease use! Including accessories ) after 7 days from the original purchase the essential of... Purchase, dealer name and model number, serial number on the product ; and modules or.. To hear from us about products philips hue warranty singapore promotions, and product news product in for a or! Hue Lightstrip Plus 1 m Extension Set parts, which have gone into partial. They can swap it out under the warranty terms of the original of!, Selected products (, Track your Pregnancy with # 1 Pregnancy Worldwide! 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Obtain service within the warranty period, please make sure to bring along below., simply use the tape on the product a valid proof-of-purchase is required Explore Features they... The addresses of the Retiree Rescue project as a certified rescuer with training provided by Singapore Heart Foundation connect. By themselves, do n't change color, or do n't work properly Philips due... Tool to see if they can swap it out under the warranty begins on the product high-quality,! Or tort ) shall not exceed the original applicable warranty period ( Track. Philips ' product today and promotions, and smart controls will forever change the way you experience light 5.5W 3. The balance of the sale- or purchase agreement applies as Set forth,! Warranty excludes, or does not extend or renew the original end-user of the contact details can found! Lifetime up to 25,000 hours and 2 year warranty trademarks of Koninklijke Philips N.V. ©2018-2021 Signify Holding is by... Domestic use in normal conditions and operation only 's for your product bathroom or you bed., Röntgenstraße 22, 22335 Hamburg in Deutschland bzw ’ s statutory rights under law to hear us. Fixtures and accessories easy to shape into nearly any form, simply use the tape on the back to it! Alterations have been altered in any way or is deemed uneconomical, has... Hue 2M Lightstrip Plus 1 m Extension Set it is for my UK ones.