Jacqueline N. Gamache. The problem is that it can be difficult to find out how to close your Chase account. If you bounce a check, overdraw your account, or have an account closed for cause, it may show up on your ChexSystems profile as “Reported Information” or a “Reported Event.” Reported Information stays on your file for five years. All I want to do is transferred to another bank.. Chase Bank Cons: Lack of any reasonable solution, Customer service is horrendous, Refusal to take accountability for their errors. My account has been suspended. […] Reply. Locking and unlocking your account takes just a few seconds. Reason of review: Bank Chase refuses to unlock my account. If you forget one or both for your Chase account, there are a few steps to take and this guide will walk you through them. Fees and credits will also post to your account like normal. Via Chase.com. Reply. Product or Service Mentioned: Chase Bank Online Banking. If Your Chase Online Account is Hacked. Just telephone CHASE Customer Services and aske them for a “PIN Reminder”. What must I do”w. Not sure what you mean blocked since banks generally don't block an account. You may recover your account by contacting the support team. You can lock and unlock your credit cards by logging into your account on Chase.com or using Chase’s Mobile App. If you have an old Chase savings account that never gets used, or you want to open an account with a different bank, you might decide to close your account. My sister and I have been taking care of the bills for her using her online checking account. I live with my grandmother and I have no intention of risking infecting her to unlock my account. My mom is traveling overseas and won’t be back until the end of next month. There is a mortgage payment that comes out of my personal Capital One account, so she asked me to transfer the money from her Chase checking to my Capital One. He’s locked out of his online banking account, and none of the telephone reps’ “public records… If Your Account Is Closed for Financial Problems. Fortunately, the chase rep said that only my online access to the account is locked; all other functionality was not changed. Preferred solution: I want my money out of this account. The reason why is obvious – security! I would like to access my account. Chase will send you an email if anyone tries to make a purchase with the card while the account is locked. Forgetting your username and password is rarely an exciting situation, and needing to reset one or both can be inconvenient. However, it’s not as easy as you might expect to do this. I have ALS and. Nathaniel writes that Chase Bank refuses to believe that he is who he says he is. If you end up pushing higher volume than what you state, your Chase account may get suspended. March 9, 2019 - 8:14 pm. They may encourage you to create a new account. 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